What does the concierge fee include?
Your fee covers personalised planning, reservation and logistics coordination, and local support for the agreed service period. We confirm the scope with you before you book.
Are hotels, drivers and tickets included?
No. Accommodation, transport, guides, meals, tickets and experiences are charged separately. Our service is to help plan and coordinate them; the concierge fee is not a total trip budget.
Is the price per person?
The published fee is per trip for up to four travelers. For larger groups, longer stays or complex requests, we prepare a tailored proposal.
Can you help before or after a cruise?
Yes. Choose a port day, an embarkation or disembarkation day, or a two- or three-day stay before or after your cruise. Share your ship, terminal if known, and timings so we can assess the plan.
Will someone accompany us all day?
The concierge service provides planning, coordination and a local point of contact. A dedicated guide, driver or in-person host is arranged separately when needed; it is not included as an all-day escort.
How does support during the trip work?
You can contact us on WhatsApp for practical questions and help with changes during the agreed service period. Support hours and arrangements are agreed in your proposal; we do not promise 24-hour availability.
Can you guarantee a particular reservation?
Bookings depend on each provider’s availability and conditions. We check options and suggest alternatives where needed. Cancellation and payment terms are confirmed in the proposal and with the relevant providers.
Do you work with travel advisors and agencies?
Yes. Our partner service supports agencies with local planning and coordination in Barcelona, including cruise travel. Visit our travel advisor page or write to partners@barcelonaprivateconcierge.com.